Not reading both emails and text (SMS) messages
First, make sure DriveSafe.ly is turned on. Open DriveSafe.ly and make sure the red “On” button is displayed. Then, hit the back button ‘till you’re back on your normal BlackBerry home screen. DriveSafe.ly is designed to run best when in the background. Don’t click “Exit DriveSafe.ly” because it will exit the app and turn it off, so messages will not be read. Instead, use the BlackBerry back button.
Sometimes ring tones can Silence DriveSafe.ly while it is reading a message out loud and sometimes even before the message begins to play. To make sure this is not the problem, try setting your phone to vibrate mode and have someone send you an email and a text (SMS) message.
How do I change my sound profile to vibrate?
DriveSafe.ly needs a valid connection to our servers. To check if you have a valid connection, open
DriveSafe.ly -> Settings -> Advanced -> Check Internet.
A message will appear letting you know whether or not your phone is able to connect with our servers.
What if I don't have a valid internet connection?
When setting up DriveSafe.ly, did you set the permissions to "Allow"?
- To edit permissions -> Options -> Advanced Options -> Applications -> Highlight DriveSafe.ly (Don't Click) -> Hit BB Menu Key -> Edit Permissions -> Set all to Allow -> Hit BB Menu Key and Select Save -> Pull out and Replace Battery