I entered my information, but I never got my code.
Make sure your Facebook friends list is publicly visible because we need to see your friends in order to verify they have fanned us
If you’re outside the US, we need you to enter an email address, not a phone number because we can’t send a SMS message containing your code to international numbers
The emails we send out containing free codes sometimes get caught in spam filters, so check your spam folder.
I get an error that says "Your friends were not visible. DriveSafe.ly could not verify your fans. Please visit www.drivesafe.ly/fan for more information"
- If you get this error, it means your Facebook friends list is not publicly visible. We need to be able to see your Facebook friends to verify that they have actually fanned us. Log onto Facebook, make your friends list publicly visible, and try again.
If you know for a fact that enough of your friends have fanned us, they may have already redeemed their codes. We have our system set up in a way that prevents a group of 5 or 25 people fanning us and all receiving free codes. If one person in that group redeems their code, then the others need to get more of their friends to fan us in order to get their codes. This is to prevent people from taking advantage of our system.
When you enter your information in our Redeem Page you will receive a message containing either a Purchase Code, or an error result (Only X number of your friends have fanned DriveSafe.ly, Your Facebook ID could not be found, etc.). If you receive nothing, please check your spam folder. If you still haven’t received anything, it means part of Facebook is down and the request for a code was not received, so please try again later. Even if you can log into Facebook, some parts may be experiencing down time. Some examples of partial down time that you may be familiar with are when you click on something in Facebook and you get an error message, or nothing loads at all, or when a Facebook IM doesn’t go through. Similar interferences can stop a request for a Purchase Code from going through, so please try again later.
I’m getting a message that says “Your Facebook ID could not be found. Make sure your profile is not hidden on Facebook and that you are a fan of DriveSafe.ly.” / I’m getting a message that says "Your friends were not visible. DriveSafe.ly could not verify your fans. Please visit www.drivesafe.ly/fan for more information"
This is because your Facebook ID and/or friends list is/are not publicly visible and/or searchable. Log into Facebook -> Settings -> Privacy -> and make sure your “Profile” and “friends list” are publicly visible. Then go to Facebook -> Settings -> Search -> Make sure “Search Visibility” is set to “Everyone” and all the checkboxes are checked.